Refund policy

Refund & Returns Policy Last updated: 11/06/2026

Returns We offer a 30-day guarantee for items damaged during shipping or lost in transit. Please contact us within 30 days of delivery to request a return or replacement. The item must be unused, in its original packaging, with proof of purchase. To initiate a return contact us at SteelSquadronModels@gmail.com — do not send items back without authorisation, we'll provide instructions once approved.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Damages and Issues Please inspect your order upon receiving it. If it's defective, damaged, or you received the wrong item, contact us immediately with a clear photo or video so we can make it right.

Non-Returnable Items The following are not eligible for return: change of mind or incorrect selection, sale items and gift cards, items damaged after delivery due to misuse.

Refunds Once received and inspected we'll notify you if your return is approved. Approved refunds will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund please contact us.

Lost or Stolen Packages For items lost or stolen in transit you may choose between a full refund or a free replacement shipped once per order.

Contact SteelSquadronModels@gmail.com — Monday–Friday, 8am–5pm AEST