Shipping Policy

Last Updated: 25 October 2026

Thank you for shopping with Steel Squadron! We offer international shipping to selected destinations, with Economy Sea Shipping and Express Air Shipping available at checkout.

1. Shipping Destinations

We currently ship to Australia, the United States, and selected European countries.

Shipping availability depends on the destination selected at checkout. If your country is not listed, please contact us at SteelSquadronModels@gmail.com.

2. Shipping Costs

Shipping costs depend on your location, selected delivery method and the products in your order.

Economy Sea Shipping

Region	1:16 Tanks & Package Deals	1:24 & 1:30 Tanks
United States	$40 USD flat rate	From $40 USD per tank
Australia	$50 USD flat rate	From $50 USD per tank
Selected European countries	$40 USD flat rate	From $40 USD per tank

Flat-rate shipping applies to eligible 1:16 tanks and package deals within the same order.

Smaller tanks are charged based on their combined shipping weight. Orders containing different product categories may incur combined shipping charges.

Express Air Shipping

Express Air Shipping is available for an additional charge based on the products' shipping weight and destination.

The final shipping price is displayed at checkout before payment. Prices may appear in your local currency.

3. Order Processing Time

Orders containing in-stock products are generally processed and dispatched within 1–5 business days, excluding weekends and applicable public holidays.

If a product is temporarily out of stock, dispatch is generally expected within 7 calendar days, subject to supplier availability.

Processing times may vary due to stock availability, seasonal demand, supplier handling times or unforeseen circumstances.

Please note: Order processing time is separate from shipping transit time. The estimated delivery periods shown below begin once your order has been dispatched.

We will contact customers if significant processing delays are expected.

4. Estimated Delivery Times

Shipping Method	Estimated Transit Time
Economy Sea Shipping	30–60 business days
Express Air Shipping	10–15 business days

Delivery estimates begin after dispatch and do not include order processing time.

Delivery times are estimates rather than guaranteed arrival dates. Customs processing, carrier disruptions, weather and other circumstances may cause delays.

5. Order Tracking

Where tracking is available, tracking details will be emailed after dispatch.

Tracking updates may take some time to appear after the order has been handed to the shipping carrier.

6. Multiple Shipments

Orders containing multiple products may be dispatched in separate packages.

This may occur because of different product sizes, packaging requirements or fulfilment arrangements.

Any applicable combined shipping charges are displayed at checkout.

7. Delayed, Missing or Damaged Orders

If your order is significantly delayed, missing, incomplete or arrives damaged, please contact us at:

SteelSquadronModels@gmail.com

Please include your order number, a description of the problem and photographs where relevant.

We will investigate the issue and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer laws.

8. Shipping Address Accuracy

Customers should ensure their shipping address and contact details are accurate before placing an order.

Incorrect or incomplete addresses may result in delays, unsuccessful delivery attempts or additional charges.

If you notice a mistake, contact us promptly. Address changes may not be possible after dispatch.

Your statutory consumer rights remain unaffected.

9. Customs Duties and Import Taxes

Customs duties and import taxes are included in our shipping arrangements for supported destinations.

Steel Squadron uses shipping services that include applicable import duties and taxes in the shipping cost, so customers are not expected to pay these charges separately upon delivery.

If an unexpected customs-related charge is requested, please contact us before making payment so we can investigate and assist.

This does not cover charges arising from incorrect customer-provided information or circumstances outside the agreed shipping arrangements, except where applicable law requires otherwise.

10. Returns and Consumer Rights

Shipping-related claims, returns and refunds are handled according to our Return and Refund Policy and applicable consumer protection laws.

Nothing in this policy limits consumer rights that cannot legally be excluded.

11. Changes to This Policy

Steel Squadron may update this policy to reflect changes to shipping services, delivery destinations, fulfilment arrangements or legal requirements.

The latest version will be published on our website with a revised date.

Contact: SteelSquadronModels@gmail.com